We want all of our Customers to be happy with the purchases made through our Website.
Please be aware of the following policies. The Products are subject to a 100% quality inspection prior to the delivery. Therefore, you agree that the Products are not guaranteed by Flex Yarn.

Complaints, Terms and Termination
Any complaints related to damages of the goods must be forwarded in writing to the Seller. No claims will be considered after 8 days from good-receipt in case of evident damages, and within 8 days from the discovery of non-evident damages. Claims must include a detailed description of the reported damages and a video and photo documentation.

Claims admissibility and Seller’s limitation of responsibility
The Seller can only respond to claims in conformity with the point 1. No claim will be admitted if the goods have been wholly or partially worked up and or handed over. The Buyer who works up the goods, even if damaged, without previously checking it, loses every right to a potential compensation. In any case, the Seller will be only responsible for picking up the goods and refund the Buyer the price payed for the goods. Differences in colours, touch of the fabric exc. (within the limits of the normal tolerance) will not be considered as contestations. Concerning damages that partially affect the fabric (like rips, holes, etc.) there will be a tolerance of 10cm of fabric each. Claimed goods must be at Seller’s disposal for any necessary test and shall be perfectly conserved. The Buyer cannot make a claim about the non-suitability of the goods, since the sale is by sample. It is the responsibility of the Buyer to previously check the suitability of the goods, depending on the aim.